Contributors

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Which UK retailer will take the lead like Walmart?

Is it time retailers in the UK replicate the success Walmart has achieved in competing with Amazon? 

It's no longer difficult to...

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unknownx500

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Delivery is the retail battleground

Consumers across Europe have proven again in this survey that delivery is such an important part of the customer experience and why...

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unknownx500

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The big challenge - keeping it personal.

I recently attended The Customer Engagement Summit at the Westminster Plaza in London. I was really struck by the excellent keynote from...

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unknownx500

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Store is the new warehouse!

Walmart is effectively competing with Amazon and utilising stores as their weapon in this battle. Also they are actively investing in or...

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unknownx500 Walmart Corporate

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What is YOUR operating model?

Quite a forthright article, and I don't necessarily agree with the view that 'every retailer needs a new operating model', but I would...

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unknownx500

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Last mile delivery is no more a choice, it is a must have!

Here is yet another report highlighting what consumers really want, delivery options and choice. Amazon is truly listening to their...

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unknownx500

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Why aren't retailers using stores as fulfilment locations?

What UBER and Amazon are doing with driver recruitment and retention is not a new thing; courier companies across the world have been...

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unknownx500

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Online Order with home delivery from store anyone?

It has taken such a long time for the penny to drop and perhaps we underestimate the complexity in fulfilling from a store location,...

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unknownx500

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Is 'Singles' Day' the next big thing to hit the UK?

Alibaba's brain-child 'Singles' Day' has completely smashed sales in China, doubling the sales seen over Black Friday and Cyber Monday in...

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unknownx500

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Reducing your carbon footprint at work

Another episode of Blue Planet II has dropped and it’s making waves again.

With the series in full swing, Sir David and the team are doing...

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unknownx500

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Dr Alexa - science fiction or a wake up call?

Who has time to go to the doctors anymore? Especially for the simpler ailments that bedevil us all from time to time.

In the UK most...

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unknownx500

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Delivery, the new Christmas story

You can almost hear the Christmas bells in the distance and the temperature has definitely dropped this week.... so it is obviously time...

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Five simple tips for SME collaboration

Who else used to team up during Monopoly? Available real-estate is running low. Hotels and houses are flying up. You and a friend look...

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unknownx500

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Impatience is everything

There's so much discussion at the minute about an increasing appetite for delivery speed and convenience - the research below quotes 70%...

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unknownx500

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Understanding your costs - and then reducing them!

A very insightful piece by Noel Wicks, who I had the pleasure of meeting recently - and of course we discussed the topic of pharmacy home...

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unknownx500

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