There's so much discussion at the minute about an increasing appetite for delivery speed and convenience - the research below quotes 70% of customers are looking for alternative suppliers if delivery options aren't fast or appropriate.
The value on deliveries has taken a huge step forward. With evolving customer needs at the forefront of the industry, it's absolutely vital that people are offered the convenience they crave in tandem with the customer experience they have come to expect.
Fast delivery is now an expectation and determines which retailers’ shoppers choose – 61 percent of shoppers say delivery speed is the most important consideration when choosing an online retailer. 23 percent of shoppers have also paid more to have a product delivered faster. 70 percent of shoppers said they will look for another retailer if delivery times fail to meet their expectations and three-quarters are more likely to by a product online if delivery is quick. Online food delivery services like Deliveroo and Just Eat have grown substantially over recent years, and have been used by 34 percent of all shoppers during the past three months (rising to 54 percent of shoppers aged under 35). 18 percent of UK shoppers have ordered a product online for same day delivery – this rises to 27 percent for Generation Y shoppers.