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Rosie Bailey

Head of Customer Relationships at CitySprint

United Kingdom

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The big challenge - keeping it personal.

I recently attended The Customer Engagement Summit at the Westminster Plaza in London. I was really struck by the excellent keynote from...

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unknownx500

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Impatience is everything

There's so much discussion at the minute about an increasing appetite for delivery speed and convenience - the research below quotes 70%...

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unknownx500

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